
<img src="https://d1js6qm6cshi0v.cloudfront.net/oldblog/2016-01-05-brilliant-christmas-customer-service/24167579786_0001727c35_t.jpg" alt="doll" class="post-thumb"/>On December 24, I ordered an [Antonio Juan](http://antoniojuansl.com/) doll for my daughter. That might seem a bit late to you, but we were ordering it for Kings Day, the _second_ mythical gift giver Christmas day in Spain, on January 6th. I ordered it online, via Amazon, but the order really went to a third party vendor.

On December 26, I received an email telling me that my order had been shipped.

On December 28, I received the package. On December 30, I received the following email, from the vendor.

> Good afternoon,
> 
> The Wise Men are just around the corner and, since we sent your order via express delivery, we are very concerned that you receive it on time.
> 
> We ask you a small favor: If your package does not arrive on Saturday, January 2, please send us a message via WhatsApp (\[number redacted\]) so that we can initiate a reclamation. This way we have Monday and Tuesday to be certain that you receive it without problems.
> 
> Thank you very much for your purchase,
> 
> \[name\]
> 
> P.S. If you have already received it, it is not necessary that you respond. Instead, will take this moment to wish you a happy 2016.

Not only did they deduce, correctly, the date that I needed the product for, but they offered me a telephone number – WhatsApp _feels_ like a more instant form of communication than email – by which to contact them immediately in case anything had gone wrong during the shipping process.

What a brilliant show of customer service. While I suspect that this is the last doll I will purchase until I have grandchildren, I can recommend that others purchase dolls from [Antonio Juan via Amazon](http://www.amazon.es/s/ref=bl_dp_s_web_599385031?ie=UTF8&node=599385031&field-brandtextbin=Antonio+Juan). Bravo!

![doll](https://d1js6qm6cshi0v.cloudfront.net/oldblog/2016-01-05-brilliant-christmas-customer-service/24167579786_d048b0c7cc_o.jpg "doll")


1 post from January, 2016