This video is great. The shit that companies try to get away with in business-to-business relationships wouldn't stand a chance with business-to-consumer relationships. Tip o' the hat to Marigoldie for pointing me to it, and to Scofield Editorial for making it.
I was gonna email this to a few people, but I wanted to share it with so many people...when my "to" list for something gets to more than about five recipients, I blog it.